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An e-receipt is a digital copy of your in-store purchase receipt that we send to your email address.
E-receipts are available to Loyalty Card members who have linked their card to their metro.ca account.
The next time you present your loyalty card when making an in-store purchase, you will have the option of receiving an email or print version of your receipt.
Please note that some self-serve checkouts aren’t equipped to issue e-receipts yet, in which case you’ll simply receive the print version of your receipt.
If you have a metro.ca account linked to a Loyalty Card, you are eligible for e-receipts. All you need to do is show your card at the cash register to be offered the e-receipt option.
If you’re a new user, you’ll need to create an account at metro.ca and link your Loyalty Card. After that, just show your card at the checkout and the cashier will ask you if you want an e-receipt.
To stop receiving e-receipts, log in to your account, access your profile (My account), then click on "My communication preferences" to unsubscribe.
Once registered, the cashier will offer you, following your payment, to receive the receipt by email and, if so, will validate your email address with you. This address will be partially hidden for security reasons (e.g., Ma***[email protected]). All you have to do is accept!
No. You must have a metro.ca account in order to receive your receipts by email.
Yes. If you are offered an electronic receipt at checkout, simply decline the offer and the printed receipt will be given to you. Alternatively, if an e-receipt is sent to you, you can ask the cashier for the printed copy of the receipt as well.
Yes. If you make your purchase in-store with a cashier and present your Loyalty Card, you can request that an e-receipt be sent to you and that you be issued a printed copy. If you are making a purchase at a self-service checkout and have been sent an e-receipt, ask a store clerk to print out a paper copy before you leave the checkout.
Please note, however, that some self-service checkouts do not yet offer this feature. They will automatically print your receipt without providing you an e-receipt.
Contact Customer Care at 1 866 595 5554, option 4, so they can send your receipt to the correct email address.
You can ask the cashier for a duplicate. Otherwise, you can contact Customer Care later on at 1 866 595 5554, option 4, to request an e-receipt using the correct email address.
You receive your receipt at the email address of your moiID identifier that you use to connect to metro.ca. As a result, you will change the email address for receiving your e-receipts and for logging into the site.
To do so:
- 1) Log in to your account, access your profile (My account), then click on "My profile" to change your login information. You will be redirected to the moiID website.
- 2) On the "Manage my profile" page of the moiID site, click on the "Modify" link in the "Email" section, and follow the steps to change your email address.
While our emails take your communication preferences into account, the receipt itself will be in the same language as the printed version you would have received in the store.
First, check that the email address for your metro.ca account is accurate and functional. Ensure your inbox is not full and that you can receive emails.
Check to see if your receipt was inadvertently dropped in your inbox's junk mail folder. E-receipts are sent from the email address [email protected]. Add it to your address book to ensure that you receive electronic mails from this address.
If everything seems in order, contact Customer Service at 1-866-595-5554 option 4 to report your problem and request your e-receipt.
Check your trash folder or contact us. A customer service agent will look up you receipt and email it to you.
Unfortunately, we will not be able to offer an e-receipt if you did not show your Loyalty Card at the time of your purchase.
Yes, the in-store product return policy applies to e-receipts.
No. E-receipt preferences apply to in-store purchases only.
E-receipts allow us to limit the use of paper and thus help protect the environment. They are also safer because they prevent the exchange of paper between individuals.
Unfortunately, our cash registers are not set up to enter email addresses.
We are aware that some businesses offer this service, but we do not use the same technology as they do.
We have put in place a process to transmit e-receipts as quickly as possible despite technological constraints. Please rest assured that we will continue to improve this process to make it more user-friendly for our customers.
