Please note that this service allows priority processing of orders for persons aged 70 and over, with reduced mobility, in mandatory quarantine and diagnosed positive for COVID-19.
To continue to meet the needs of its customers in these difficult times, Metro now offers the Metro Priority service.
This temporary grocery order service will allow you to pick up your order outside your local grocery store. A delivery service will also be available (at a charge) in certain grocery stores.
How to proceed?
Enter your contact information. Don't forget to tick the box just below if you are one of the priority customer groups.
Fill in the form below giving as many details as possible in your order: brand, description, package size, weight, etc.
Limit your order to 40 items or less to allow us to help as many customers as possible and submit the form.
After submitting the form, you will receive an order confirmation email. Your order will then be processed within 48 hours. Please note that our store associates are very busy – please avoid calling unless absolutely necessary.
A store employee will call you as soon as your order is assembled to schedule a pick-up (or delivery) time, confirm the final amount of your grocery bill, and confirm payment. You will be able to ask more specific questions at the time of this call.
ATTENTION : Before providing your credit card details, please ask the metro store associate to confirm your order number to verify their identity. This is a process to protect you.
Important: If you are in mandatory quarantine or have COVID-19, please arrange for a friend or relative to pick up your order. Please inform us of your situation when we call for payment confirmation.
To continue to meet the needs of our shoppers in these difficult times, Metro is now offering the Metro Priority pickup service.
This service is intended for at-risk shoppers and allows you to pick up your order at your local Metro.
Ordering Instructions
If you fall under one of the priority customer groups, please select the appropriate box.
Complete the sections of the order form with as much detail as possible, including brand, package size, weight, quantity, and other descriptors. Please limit your order to 40 items or less so that we can help as many customers as possible.
Submit the form. Once you submit, you will receive an order confirmation email and your order will be processed within 48 hours. Please note that our store teams are very busy, so we ask that you avoid calling unless absolutely necessary.
Once your order is assembled, a store employee will call you to confirm the final amount of your bill, collect your payment information, and schedule a pick-up time. This is the best time to ask any additional questions you may have.
NOTE: Before providing your credit card details over the phone, please ask the Metro employee to confirm your order number to validate their identity. This step is important to protect you.
IMPORTANT: If you have tested positive for COVID-19, are in mandatory quarantine, or show any symptoms, please do not come to the store and instead arrange for a friend or relative to pick up your order. Please provide this information when you receive the phone call from the store employee to confirm payment and pickup time.
An error has occurred and we cannot proceed with your request. Please try again in a few seconds.
We're sorry. Our Metro Priority grocery ordering and pickup services are temporarily unavailable.
Your order has been sent to your grocery store.
You will receive all the details of your order by email.
IMPORTANT : Before providing your credit card details, please ask the metro store associate to confirm your order number to verify their identity. This is a process to protect you.
We will contact you by phone as soon as your order is ready to be picked up.
We accept payment by credit card only.
Thank you for trusting Metro.
